Why Some Things Trigger Us - And Others Don't
by Paula M. Jones
If you’re hysterical, it’s historical. - Anonymous I had been having problems with my email lately. I dreaded calling technical support, since my experience in the past involved sitting for a long time on hold and listening to someone reading from a script instead of thinking creatively about my problem. However, since I could not fix the problem myself and I felt I had no other options, I called my internet service provider’s technical support line.
True to form, after thirty minutes on the phone we had barely moved past the point where I had repeated my name and account number to four different people. Then, after another hour on the phone while attempting to solve my problem, the technical support representative...